Refund Policy

Your personalised Soul Signature reading is free, forever. You can use it without ever entering payment details.

Paid subscriptions (Reality Recode™ and Higher Self Concierge™) are optional and unlock additional features described on the pricing page. All payments are processed by Stripe and subscriptions are managed inside the mobile app.

You may cancel a paid subscription at any time:

— Open the Soul Shift 360° app → Settings → Subscription → Cancel.

— Or email us at contact@soulshift360.com from the email address on your account and we will process the cancellation for you.

After you cancel, you keep access to all paid features until the end of the current billing period. Your subscription does not renew, and you are not charged again.

If you are a consumer resident in the European Union, EU consumer law (Directive 2011/83/EU) gives you a statutory right to withdraw from a contract for digital services within 14 days of entering into it, without giving any reason.

How to withdraw. Send a clear statement of your decision to withdraw to contact@soulshift360.com within 14 days of starting your subscription. You may use any unambiguous statement — for example, "I want to withdraw from my Soul Shift 360° subscription."

What happens when you withdraw. Unless the exception below applies, we will refund all payments received from you under the cancelled subscription, using the same payment method, within 14 days of receiving your withdrawal request.

Exception — performance during the withdrawal period. When you start a paid subscription, you will be asked to expressly consent to immediate access to the paid digital content, and to acknowledge that you will lose your right of withdrawal once we have fully performed the service. Where you have given this consent and we have begun providing the service, EU law allows us to charge a pro-rated amount for the portion actually performed before you withdrew, and (where the service has been fully performed) to refuse withdrawal.

We will always honour withdrawal requests where the consent above was not properly obtained.

Outside the EU 14-day right of withdrawal, refunds are handled as follows:

Weekly and monthly subscriptions. Because these plans are short and cancellable any time, we do not normally offer mid-cycle refunds. You may cancel and your subscription will simply not renew at the end of the current period.

Annual subscriptions. After the 14-day withdrawal window has passed, we may, at our discretion, offer a full or pro-rated refund if you contact us with a genuine concern — for example, a billing error, a service issue we could not resolve, or a substantive change in service that materially reduced its value to you.

How refunds are processed. Approved refunds are issued back to the original payment method through Stripe and typically appear on your statement within 5–10 business days, depending on your bank.

Nothing in this section limits your statutory rights under EU or other applicable consumer-protection law.

If your paid subscription starts with a free trial or promotional discount, you will not be charged for the trial period. To avoid being charged when the trial ends, cancel at least 24 hours before the trial ends.

We will send you a reminder by email or in-app before the first paid charge following a free trial, as required by applicable consumer law. Promotional pricing applies only for the period stated; the subscription renews at the standard rate afterwards, with the notice described above.

If you believe you have been charged in error — for example, charged after cancelling, charged twice, or charged the wrong amount — contact us at contact@soulshift360.com with the date of the charge and the email on your account. We will investigate and, where the error is on our side, refund you in full within 14 days.

Email contact@soulshift360.com from the email on your account. Include:

— the email address on your Soul Shift 360° account;

— which tier and billing period you subscribed to (e.g. Reality Recode™ annual);

— the approximate date of purchase;

— a short description of why you are requesting a refund.

We aim to respond within 5 business days. Approved refunds are credited back to your original payment method through Stripe within 5–10 business days.

We may update this Refund Policy from time to time. Any change applies only to subscriptions started after the change takes effect. We will notify you of material changes by email or in-app at least 14 days before they take effect.